User manual Sony Flat Panel Television KDLV26132/40XBRI

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February 8, 2006  
Dear Authorized Sony TV Dealer:  
We have recently learned that a limited number of KDLV26/32/40XBR1 (BRAVIA) Flat Panel or  
KDFE42/50A10 (Grand Wega) Rear Projection LCD television(s) manufactured through November  
2
005 temporarily may not, after an extended period of time depending upon usage, turn either  
on or off due to a software issue. This condition is easily resolved with a simple software update.  
Through the mail, Sony will be contacting customers that have registered their product and  
provide instructions on how customers may obtain the software update at no charge.  
To confirm if  
a
television may be affected, please direct customers to go to  
www.updatemytv.com and input their television’s model and serial number. The television  
model number, serial number and manufactured date can be found on the back of your television  
(
sample labels shown below).  
Bravia LCD TV (Sample)  
Grand Wega Rear Projection TV (Sample)  
The website will verify if a unit is affected and provide information on how customers can obtain  
the free software upgrade. If a customer does not have web access, he/she contact Sony  
Customer Service toll-free at 1-866-210-6333. Customers should have the model number and 7-  
digit serial number available when calling.  
Not all Sony televisions are affected. No safety issues exist with the TVs. If customers have  
already experienced this software issue, the television can be temporarily reset by disconnecting  
the AC Power Cord from the wall outlet, wait at least 30 seconds and then reconnect the AC  
power cord to the wall outlet. After this reset procedure, the television should work properly until  
another extended period of use has accumulated.  
Sony is providing this software update at no charge to owners of affected televisions through  
March 1, 2008. Terms of Sony’s limited warranty otherwise continue to apply. We apologize for  
any inconvenience this may have caused customers and will continue to provide superior  
customer service for Sony televisions.  
.
Best Regards,  
Sony Electronics Inc.  

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