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chapter 2  

care and maintenance  

Occasional cleaning of your scanner helps ensure optimal performance. The  

amount of care necessary depends upon several factors, including the amount  

of use and the environment. You should perform routine cleaning as necessary.  

Routine cleaning should include cleaning the scanner glass and the TMA.  

clean the scanner glass  

1

Disconnect the power cable from the scanner.  

2

Open the scanner lid.  

3

Clean the glass using a soft, lint-free cloth sprayed with a mild glass  

cleaner.  

Caution! Use only glass cleaner. Avoid abrasives, acetone,  

benzene, and carbon tetrachloride, all of which can damage the  

scanner glass. Avoid isopropyl alcohol because it can leave  

streaks on the glass.  

Do not spray the glass cleaner directly on the glass. If too much  

glass cleaner is applied, the cleaner could run to the edges and  

damage the scanner.  

4

5

Dry the scanner glass using a dry, soft, lint-free cloth.  

When finished, reconnect the power cable to the scanner.  

For instructions on cleaning the underside of the scanner glass, go to  

www.hp.com/support, select your country or region, navigate to the support  

page for your scanner, then click the link to view information about cleaning the  

underside of the glass.  

clean the TMA  

If you have an HP Scanjet 3670, 3690, or 3970 scanner, clean the TMA using  

a dry, soft, lint-free cloth. If necessary, lightly spray the cloth with glass cleaner  

and wipe the TMA.  

scanner installation or setup problems  

check your computer  

•

Ensure that your computer meets the minimum system requirements that are  

listed on the scanner box.  

•

If you do not have enough hard-disk space, remove unnecessary files or  

install the software on a different disk drive.  

use a valid folder  

On a Microsoft Windows computer, if you receive a message, such as  

Destination Directory Is Invalid” or “Program Folder Is Invalid,” during  

“

installation, you may not have read/write permissions to that folder.  

9

hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners  

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