User manual HP (Hewlett-Packard) SCANJET 2400

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chapter 5  
Contact the HP Customer Care Center for support by phone. Please consult  
the following website to check the details and conditions of phone support  
in your country/region: As a part of HP’s  
continuing efforts to improve phone support information services, we  
advise you to check the HP website on a regular basis for new information  
regarding service features and delivery. If you cannot solve the problem by  
using the above options, call HP while you are in front of your computer  
and scanner. For faster service, please be prepared to provide the  
following information:  
the scanner’s model number (located on the scanner’s lid)  
the scanner’s serial number (located on the bottom of the scanner)  
the computer’s operating system  
the version of the scanner software (located on the scanner’s CD label)  
messages displayed at the time the situation occurred  
The applicable conditions for HP phone support are subject to change  
without notice.  
Telephone support is free from the date of purchase for the period specified  
unless otherwise noted.  
Free phone support period  
30 days  
1 year  
Asia Pacific  
90 days  
1 year  
Latin America  
Middle East  
United States  
90 days  
30 days  
90 days  
phone support in the United States  
Support is available both during and after the warranty period.  
Within the period of your warranty, telephone support is provided free of charge.  
Call (208) 323-2551. If this is a long-distance call for you, long-distance charges  
will apply.  
U.S. phone support is available in both English and Spanish 24 hours a day, 7  
days a week (days and hours of support may change without notice).  
After the warranty period, call (208) 323-2551. Charges are $25.00 U.S. per  
issue, and are charged to your credit card. If you think your HP product needs  
service, call HP Customer Care Center, which can help determine if service is  
hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners  

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